Refund policy
Your satisfaction matters most to us. If something isn’t right, we’re here to help.
Return Eligibility
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Returns are accepted only in cases of:
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Wrong product delivered
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Damaged product received
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Items must be unused, unopened, and in original packaging.
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Consumable products once opened are not eligible for return.
Mandatory Condition
To process any return or replacement:
📹 A clear unboxing video is mandatory.
Claims without an unboxing video will not be accepted.
Return Process
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Contact us at 📩 support@molitude.com within 5 days of delivery.
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Share your Order ID and issue details (attach photos/videos if needed).
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Our team will guide you through the return or replacement process.
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Pickup arranged within 5–6 business days (where serviceable).
Refund Timelines
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Refunds are processed after returned items are received and verified.
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Credited to your original payment method within 3–5 business days.
Order Cancellation
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Orders can be cancelled within 24 hours or before dispatch.
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If the order has been shipped, you may refuse the parcel on delivery.
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Delivered orders are non-returnable and non-cancellable.
Partial Payment Policy
All partial payments are non-refundable under any circumstance.
