Privacy policy
We respect your concerns about privacy and highly value the relationship we have with you. We also highly value the relationship we have with you, given that we have taken cognizance of the importance of your privacy. This privacy policy (“policy”) describes Molitude or (“we” or “us” or “our”) and its affiliates’ and subsidiaries’ (if any) commitment to respecting your privacy. We are passionately and diligently committed to effectively safeguarding and handling any personal information you share with us. The words “you” or “your” or “customer” as used herein, refer to all individuals and/or entities browsing, accessing or using the platform or services for any reason.
Customers can contact us about our privacy practices and how to exercise their rights.
By using or accessing the services through our platform or otherwise, whether through a mobile device, mobile application, computer or any other device. You agree to be bound by the terms of use, more particularly provided on the platforms (the “Terms and Conditions/ T&C apply”) and the provisions of this policy.
You understand that Molitude has the right at all times to disclose any information as necessary to satisfy any law, regulation or valid governmental request. In addition, we can disclose any information about you to law enforcement or other government officials.
YOU FURTHER CONSENT TO MOLITUDE’S COLLECTION, RETENTION, PROCESSING, USE, DISCLOSURE, AND PROTECTION OF PERSONAL DATA which is defined as following:
PERSONAL DATA:
“Personal Data” shall mean any personally identifiable information relating to an identified or identifiable individual, including data that identifies an individual or that could be used to identify, locate, track, or contact an individual. Personal Data includes both directly identifiable information, such as a name, identification number or unique job title, and indirectly identifiable information such as date of birth, unique mobile or wearable device identifier, information that could be used to identify a household, telephone number, key-coded data or online identifiers, such as IP addresses, and includes any data that constitutes "personal data" or "sensitive personal data or information" under the GDPR or similar terms under other Data Protection Law.
CREATION OF ACCOUNT
When you create an account / login credentials or make a purchase in our retail stores, to avail the Services.
This policy (together with the Terms and any other document(s) referred to in the Terms) sets out to inform the customer of the following:
a. Types of information collected
b. How we collect your information
c. What do we do with the collected information
d. Cookies policy
e. Third party access to information
f. Dispute resolution Clause
g. Business transfer Clause
h. Changes to privacy policy
i. Email marketing (if applicable once it is live)
j. Types of information collected
SECTION 1(a) — Types of information collected
When you use the websites which are owned or operated by Molitude Wellness Private Limited, we collect information relating to you and your use of our services from a variety of sources (if needed). These are listed below. The section thereafter, describes what we do with this information.
INFORMATION WE COLLECT DIRECTLY FROM YOU:
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REGISTRATION INFORMATION: If and when you register for an account, we collect your username, password and email address. If you chose to register by using a third party account (such as your Google or Facebook account)
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BILLING INFORMATION: If you make a payment to us, we require you to provide your billing details, such as a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or bank account number). If you provide a billing address, we will regard that as the location of the account holder.
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ACCOUNT SETTINGS: for example, your default language, timezone and communication preferences (e.g. opting out of receiving marketing emails from us)
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SURVEY DATA
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OTHER DATA YOU INTENTIONALLY SHARE: we may collect your personal information or data if you submit it to us in ‘other contexts’. For example, if you provide us with a testimonial, or participate in a contest.
INFORMATION WE COLLECT ABOUT YOU INDIRECTLY OR PASSIVELY:
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USAGE DATA: we collect usage data about you whenever you interact with our services. This may include which web pages you visit, what you click on, when you performed those actions, and so on.
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DEVICE DATA: we collect data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.
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REFERRAL DATA: if you arrive at a website owned and operated by us from an EXTERNAL SOURCE (such as a link on another website or in an email), we record information about the source that referred you to us.
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INFORMATION FROM THIRD PARTIES: we may collect your personal information or data from third parties IF YOU GIVE PERMISSION TO THOSE THIRD PARTIES TO SHARE YOUR INFORMATION WITH US.
By placing an order, you hereby consent to receiving all communications at the provided mobile number, even if the number is registered under the Do Not Disturb (DND) or National Consumer Preference Register (NCPR) list under TRAI regulations. For this purpose, you additionally authorize the Company to share and disclose this information to any third-party service provider, affiliates, group companies, authorized agents, or third-party service providers associated with the Company. Your agreement acknowledges and confirms this consent for effective communication.
SECTION 1(b) — How we collect your information
We collect information majorly in 2 ways (there may be more inferred/indirect ways):
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Information we get from your use of our services
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Information you provide to us directly
We may also access browser type, language preference, referring site, and other non-personal information for analytics and improvements. Personally identifiable information is only accessed in case of misuse or abuse of services that affect overall platform functionality.
SECTION 1(c) — What do we do with the collected information
We use collected information to:
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Manage and improve our services
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Enforce terms of use
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Prevent fraud or illegal activities
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Communicate with you about your account
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Market (if opted-in)
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Respond to legal or compliance requirements
SECTION 1(d) — Cookies Policy
Cookies and tracking tools (e.g., Google Analytics) are used to personalize your experience. You can disable cookies in your browser, but some features may not work correctly.
SECTION 1(e) — Third Party Access
We may allow third parties (payment providers, analytics, social platforms) to access your data as needed for platform functionality and personalized experience. Their privacy policies apply independently.
SECTION 1(f) — Dispute Resolution
All disputes shall be governed by Indian law with jurisdiction in New Delhi, India. Arbitration shall be conducted in New Delhi and will be binding on all parties.
SECTION 1(g) — Business Transfer Clause
In the event of merger, sale, or bankruptcy, user data may be transferred to a successor entity. This policy will continue to apply unless amended by the successor.
SECTION 1(h) — Changes to Privacy Policy
We may update this policy periodically. Significant changes will be communicated to you via the registered email address (support@molitude.com) or an update on our website.
SECTION 1(i) — Email Marketing
You can opt-in or opt-out of promotional emails, SMS, or calls. Preferences can be managed from your account settings or by contacting support.
SECTION 1(j) — Data Retention
Even after account closure, some data may be retained for legal, analytical, or operational purposes.
Please be cautious while posting comments or content. We are not responsible for third-party use of publicly shared information.
Users must not post or share any illegal, harmful, or misleading content as listed in detail under this section.
